Policy

For many companies implementing a certified Quality process proves to be a major organizational hurdle. At Oxygen Electronics, due to our focus on both process and technology, implementing and managing Quality has never been a challenge.

Attaining and continuing Quality compliance is an extension of our standard business process and thus deviations are rare.

In addition to regular compliance audits, we encourage our individual clients to “look under the hood and kick the tires”. We take pride that our systems withstand the scrutiny. A prominent military client who audited our systems proclaimed that “in his years of experience, he has never seen a better system!”

In that Quality is such a paramount element of our business, the ultimate responsibility for quality systems maintenance is an integral part of the managing partners’ daily operations. To augment our in-house staff, we employ RAMP on a consultative basis to keep us apprised of the latest quality innovations and to provide an independent critical eye monitoring our performance.

Our Mission Statement:

Our aim is to become a strategic partner to premier global manufacturing companies, providing procurement and logistics services that enable the customer to meet their needs in a more responsible, efficient, and effective manner. We are committed to providing leading-edge process and technology solutions to our customers, as well as assisting them in accomplishing their respective goals. We will seamlessly integrate with our customers’ operations making our network their network. Oxygen will meet international standards for quality. We will continuously improve our processes to pass on greater efficiency and value added services to our customer base.

Process

The Oxygen Process starts with the Customer, proceeds through swift web integration at every stage and culminates with the successful delivery of the product.

Incoming Quality Plan Process

Remove External Packaging		In order to ensure the integrity of our ESD protected area, all external packaging is removed and discarded in a segregated area of our shop floor. Only documents and product are moved to the handling area.
Product Identification		Product is removed from ESD barriers in the ESD protected area of our shop floor. Oxygen’s ESD Systems are audited to the ANSI/ESD S20.20-1999 standard and are constantly monitored. The ESD environment is achieved via: Staff: Daily sign-in and monitoring of utilization of wrist/foot straps and overcoats. Infrastructure: Continually monitored work area. Calibration and Monitoring: Monthly analysis and review of ESD environment and systems.
Data Acquisition		Part Number, Piece Count, Date Code, Country of Origin, and Date of Delivery are just some of the pieces of information that are captured electronically during inspection. The results of incoming inspection are communicated to our sales staff electronically so non-conforming material can be immediately rectified. Based on the information collected, vendor performance is managed in real time enabling our entire staff to make informed decisions. Documents, such as Certificates of Origin and Certificates of Conformity, are scanned, attached electronically and archived as part of the data collected.
Packaging		All products requiring ESD protection are packaged in Mil Spec MIL-P-82646A ESD barrier poly packaging.
Bar Coding		Bar Code labels containing information from both the Order Acknowledgement as well as from information collected in the Data Acquisition process are affixed to the packaged material ensuring product integrity.
Holding Area		Products are also labeled with internal Job information and placed in an ESD compliant holding area for scheduled deliveries.

Integration

Seamless, electronic integration with Federal Express, UPS, DHL and US Customs is the cornerstone of our outbound logistics methodology.

Information contained on the Electronic Order Acknowledgement created when an Order is entered into our system is automatically imported into the various shipping platforms. This information includes not only address information but also e-mail addresses so advance shipping notification can occur automatically.

During our IQP process, Country of Origin information and product description information is captured, stored electronically and converted into a bar-code which is attached to every product we ship. This bar-coded information is scanned into www.aesdirect.gov facilitating self-filing and advance notification of US Shippers Export Declarations.

The result of these tools is a remarkably accurate system which drives efficiency and minimizes costs while keeping our clients and staff informed of logistics at all times.

Customer Satisfaction

Every year Oxygen Electronics electronically solicits feedback from each contact in our database that has requested a quotation and placed an order. The questions that we ask are directly linked to our quality policy.

Below you will note the raw data resulting from our past customer satisfaction survey. We request that respondents reply with:

• Not Satisfied - 0 Point
• Satisfied - 1 Points
• Very Satisfied - 2 Points
• Not Applicable

Additionally, we offer our clients the ability to provide free-form comments, enabling Oxygen to continually improve our service offering and train our staff to be the very best that we can be!

We are very proud to demonstrate that our overall performance has improved since implementing our automated measure of customer satisfaction.

Vendor Management

Oxygen Electronics currently manages an active vendor database of more than 1,600 different suppliers located on six different continents. These vendors include Franchise Distributors, Independent Distributors, Component Manufacturers, and OEM’s eager to sell their excess inventory. In addition to this group of vendors, Oxygen has identified more than 5,000 additional potential vendors with whom we are eager to develop meaningful and lasting business relationships.

The challenges associated with proactively managing these vendor relationships are unique to the Spot Market and required the development of innovative tools. Brokerlynx was launched to protect against both Counterfeit product and fraudulent business practices. The Incoming Quality Plan (IQP) allows Oxygen to measure vendor performance in Real Time and assign a rating to each and every vendor.

The Rating System Explained

A performance matrix for each vendor is maintained to highlight past performance enabling our purchasing and sales staff to make informed decisions. The Green Matrix to the right is an example of a vendor exhibiting perfect performance.

On Time Delivery (OT): Has product arrived by the date required on the Oxygen Electronics Purchase Order. We impose no penalties for early delivery as our business demands that we have product available each time and every time.

On Time Delivery Customer (OTC): Oxygen’s vendor may have delivered late relative to the date on the Oxygen Purchase order, but not necessarily late relative to the date on our client's order.

Accuracy (Acc): Every time Oxygen a vendor supplies product that does not meet 100% of the purchase order requirements a deficiency is recorded for accuracy. This measure takes into account errors in quantity, date code, packaging, manufacturer, and part number.

Quality (Qual): Every time a vendor supplies product of inferior product quality a deficiency is recorded for Quality. This measure takes into account damaged product, used product, and counterfeit/substandard products!

Color Coding:

	Green: Indicates a well performing Vendor
	Yellow: Indicates a vendor where caution is required
	Red: Indicates a vendor with unacceptable performance

Continuous Improvement

Oxygen Electronics strives to perform better every single day. Improvements are constantly made to our process. New technologies and methods of working are deployed. Vendor relationships are cultivated. Smarter work methods are constantly being implemented.

While many results are measured, we would like to share three key indicators which will demonstrate our commitment to continuous improvement and overall customer satisfaction.

Customer Complaints vs. Number of Orders Annually:

Annually, we analyze our ability to deliver product accurately and on-time by looking at both the number of orders processed and the number of Customer Complaint Notices (CCN’s). We study these numbers to see where we are succeeding and where there is room for improvement.

Conversion Ratios

The ability to convert requirements into quotes and orders, and deliver the products you need on time, is the primary mark of effectiveness. Oxygen's conversion ratio for requirements into quotes is above 95%, and our ratio for reqs to orders averages to better than 30%.

Oxygen’s Sales and Purchasing Teams are Effective!

Efficiency

Through smart decision-making and the utilization of the best technology and processes, Oxygen has been able to continuously reduce the number of man hours required in all aspects of order fulfillment. Processing time has fallen more than 75% over the last four years!

Efficiency = Cost Savings!
Efficiency = Effectiveness!
Efficiency Minimizes Errors!