Phone:+1-914-289-0202
Fax:+1-914-289-0222
sales@o2xygen.com

Customer Satisfaction

Every year Oxygen Electronics electronically solicits feedback from each contact in our database that has requested a quotation and placed an order. The questions that we ask are directly linked to our quality policy.

Below you will note the raw data resulting from our past customer satisfaction survey. We request that respondents reply with:

  • Not Satisfied - 0 Point
  • Satisfied - 1 Points
  • Very Satisfied - 2 Points
  • Not Applicable

Additionally, we offer our clients the ability to provide free-form comments, enabling Oxygen to continually improve our service offering and train our staff to be the very best that we can be!

We are very proud to demonstrate that our overall performance has improved since implementing our automated measure of customer satisfaction.

2007 2008 2009 2010
What is your level of satisfaction regarding Oxygen Electronics' ability to offer you Quality Products? Not Satisfied: 1.02% 0.71% 1.97% 1.14%
Satisfied: 47.33% 50.36% 45.81% 38.64%
Very Satsfied 45.55% 46.07% 49.26% 59.47%
Not Applicable 6.11% 2.86% 2.96% 0.76%
Are you satisfied with Oxygen Electronics' ability to offer competitive pricing relative to other spot market Distributors? Not Satisfied: 5.85% 6.07% 7.39% 8.33%
Satisfied: 62.34% 62.50% 64.04% 59.85%
Very Satsfied 22.90% 26.79% 23.15% 30.30%
Not Applicable 9.16% 4.64% 2.96% 1.52%
Are you satisfied with Oxygen Electronics' responsiveness to your requests for quotes and orders? Not Satisfied: 2.04% 1.43% 1.97% 3.41%
Satisfied: 41.22% 41.07% 41.38% 35.23%
Very Satsfied 51.40% 53.93% 53.69% 60.61%
Not Applicable 5.60% 3.57% 2.96% 0.76%
Are you satisfied with Oxygen Electronics' ability to deliver accurately and on-time? Not Satisfied: 1.78% 1.07% 3.45% 3.41%
Satisfied: 43.77% 39.29% 45.32% 41.67%
Very Satsfied 47.33% 53.93% 53.69% 54.17%
Not Applicable 7.38% 5.71% 3.94% 0.76%
Are you satisfied with Oxygen Electronics level of Customer Service and Customer Relations? Not Satisfied: 1.53% 1.43% 2.46% 1.89%
Satisfied: 43.00% 42.50% 45.81% 36.36%
Very Satsfied 49.11% 53.21% 47.78% 60.23%
Not Applicable 6.62% 2.86% 3.94% 1.52%

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